FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact page.

 

TRUE HUE PRODUCTS

Q: WHERE DO YOU SHIP AND HOW MUCH IS IT?

A: We currently ship throughout the U.S. We offer $6 flat rate shipping and free shipping on orders over $50!

 

Q: DO YOU OFFER RUSH SHIPPING?

A: Not currently. Our flat rate and free shipping both go either ground transportation or priority mail.

 

Q: WHERE CAN I SMELL TRUE HUE IN PERSON?

A: Please checkout our list of retailers here to find one near you.

 

Q: WHAT IS THE LIFESPAN OF YOUR CANDLES?

A: For optimal performance, we suggest using your candle to completion within 1 year of purchase as we do not use any preservatives.

 

ORDERS

Q: WHERE IS MY TRACKING INFORMATION?

A: You will receive a shipping confirmation email with your tracking number once your has been shipped. Please allow for up to 48 hours for the tracking number to process in our carriers system.

 

Q: HOW LONG UNTIL I GET MY ORDER?

A: All of our orders are processed and shipped within 3-5 business days. Once your package is picked up and scanned in by our carriers, expect 2-7 additional business days for it to arrive. Depending on location in relation to our HQ in Minneapolis, MN, further to reach destinations may take longer.

NOTE*: Once packages leave our warehouse and are in the possession of our carriers, we have no control over tracking information or delivery details. We are unable to replace missing or stolen packages.

 

Q: WHAT IF MY ORDER ARRIVES DAMAGED?

A: Melted candles or leaky bottles may occur during transit. If this occurs, please contact us within 48 hours of receiving your package. Please avoid leaving your packages outside during high heat or cold temperatures to prevent temperature associated damages.

 

Q: CAN I RETURN OR EXCHANGE MY ORDER?

A: Please visit our Shipping + Returns page here to learn more.

 

 

Q: DO YOU WHOLESALE?

A: Yes, we do! Please view our Wholesale page to contact us about carrying our products.

 

Q: DO YOU OFFER DROP SHIPPING?

A: No.

 

Q: DO YOU OFFER SAMPLES?

A: Yes, we do! Please see our Sample Set that comes complete with peel and sniff fragrance cards in each scent we have to offer (excluding Holiday or Limited Edition fragrances).

 

Q: DO YOU OFFER CONTRACT MANUFACTURING / PRIVATE LABELING?

A: Yes, if you are interested in partnering for a custom project at a minimum of 400 units, please contact us here.

OUR STORY

At True Hue, we believe that every scent has a story to tell. With a focus on moody, modern, and magical fragrances, we craft home scents that evoke a sense of romance and poetry. Each creation transports you to serene forests, sun-kissed lakes, and moonlit dance floors, inviting you to relive cherished memories and inspire new ones.

IMMERSED IN NATURE

Our fragrances are designed to be more than just scents; they are experiences. Picture yourself wandering through lush woods, feeling the warmth of the sun on your skin, and dancing under a starlit sky. We invite you to indulge in these moments, right from the comfort of your home.

SUSTAINABILITY WITH HEART

Our commitment to sustainability is at the heart of everything we do. Using a premium soy + coconut wax blend and phthalate-free fragrance oils, our candles, sprays, and diffusers are not only vegan but also VOC-compliant. We strive to create a planet-friendly experience, so you can enjoy your favorite scents with peace of mind.

A JOURNEY OF GROWTH

Founded in 2017 in Minneapolis, MN, True Hue has evolved from a small college apartment operation to a thriving 3,000 sq. ft. warehouse. Along the way, we've carefully refined our fragrance line and expanded our offerings—from candles to reed diffusers and luxe hand and body washes—all while staying true to our core values of sustainability, responsible sourcing, and ingredient honesty.

COMMUNITY

What hasn’t changed since 2017? Our strong commitment to community and giving back. We proudly support organizations that foster inclusion and belonging, ensuring everyone feels valued and appreciated. When you choose True Hue, you’re not just purchasing a product; you’re supporting a positive impact.

CRAFTED WITH PASSION

Griffin Overbye, our founder, started True Hue with a mission: to capture the essence of his lakefront childhood and the joy of the outdoors in fragrances that are complex, timeless, and infused with a touch of magic. When he’s not at True Hue HQ, you might find him indulging in chocolate croissants, harvesting vegetables from his garden, sipping lattes, painting with his furry companions, or embarking on a new adventure.

EMBRACE THE MAGIC

We invite you to explore our thoughtfully curated collection and find the fragrance that resonates with your spirit. Each product is crafted with love and intention, offering you an opportunity to transform your space into a sanctuary. Whether you're treating yourself or searching for the perfect gift, our scents are designed to inspire emotions and leave a lasting impression.